Customers want to receive your communications over their preferred channel be it online, print, email, mobile, SMS, archive or Social Media. Companies using an omni-channel approach have reported a boost in response rates. Communication Center automatically delivers your message over multiple channels and tracks channel feedback.
Setting up and managing the different output processes of an organization is a complex task. Scriptura Engage includes an intuitive and efficient process designer to create and manage your communication processes.
In most organizations, customer-facing staff needs to be able to quickly respond to customer inquiries. Communications need to reflect the context and outcome of the customer interaction. In these situations, generic documents lack flexibility. Scriptura Engage Interactive helps business users to personalize standard, one-on-one customer interactions.
Customer use of multiple devices in digital communications has increased the need for responsive communications. The design process needs to take this into account. Today, having collaboration, ease-of-use, and flexibility to empower business users to design responsive communications are top priorities for organizations.
Customers do not want to be bothered with filling out paper forms to provide information that in most cases is already known to your company or that is not relevant to their situation. Scriptura Engage enables companies to design and deploy intelligent online forms without programming.