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The protected part of this website offers detailed user guides on all our solutions . If you need support now, please use the procedure below.
To increase the quality and efficiency of support we encourage you to log support tickets electronically. It allows our support technicians to prioritize their work and to focus on the most urgent issues. The support technician will contact you as soon as possible using the most efficient medium. Our goal is to contact you back at latest early next business day with quality response.
Procedure
- Use the template below and gather all necessary evidence for your issue.
- Send the evidence to support@inventivegroup.com
- The Support technician will choose the most efficient way to contact your for more information or to propose a workaround or solution.
- Respond promptly to all requests of the Support technician
Please copy the templates below when reporting issues.
Find more information on Scriptura support here. If you lost your login information send us an e-mail.
Your reference number (optional):
Company Name:
Contact Name:
Contact telephone number:
Product: Scriptura
Product Version:
OS:
OS Version:
Issue Type:
Component:
Severity:
Short description:
How to reproduce:
Additional information/files (please attach to email):
Request more information on IntelliStamp support here.
Your reference number (optional):
Company Name:
Contact Name:
Contact telephone number:
Product: IntelliStamp
Product Version:
OS:
OS Version:
Issue Type:
Component:
Severity:
Short description:
How to reproduce:
Additional information/files (please attach to email):
Find more information on DTM support here
Your reference number (optional):
Company Name:
Contact Name:
Contact telephone number:
Product: DTM
Product Version:
OS:
OS Version:
Issue Type:
Component:
Severity:
Short description:
How to reproduce:
Additional information/files (please attach to email):
Request more information on Evergreen support here.
Your reference number (optional):
Company Name:
Contact Name:
Contact telephone number:
Product: Evergreen
Product Version:
OS:
OS Version:
Issue Type:
Component:
Severity:
Short description:
How to reproduce:
Additional information/files (please attach to email):
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