You can count on us
To better service our customers, Inventive Designers provides different levels of high quality online and on-site technical support in multiple languages.
Please contact us for more information about the following support levels:
Standard
- Submit incidents by a dedicated e-mail address
- 24x7 unlimited access to the password-protected Inventive Designers Support Website
- Free product updates
Premium
- All of the services of Standard support
- Submit incidents by phone
- Service Level Agreements for response times and problem resolution windows
- To be able to achieve our high standards in Premium support, a certified contact required at customer's site
Select
- All of the services of Premium support
- Better Service Level Agreements with regard to problem resolution (24x7) and maximum response times
- To be able to achieve our high standards in Premium support, a certified contact required at customer's site