Support

Currently we offer the following standard support levels:

• Standard
  • Submit incidents by a dedicated e-mail address
  • 24x7 unlimited access to the password-protected Inventive Designers Support Website
  • Free product updates
• Premium
  • All of the services of Standard support
  • Submit incidents by phone
  • Service Level Agreements for response times and problem resolution windows
  • To be able to achieve our high standards in Premium support, a certified contact required at customer's site
• Select
  • All of the services of Premium support
  • Better Service Level Agreements with regard to problem resolution (24x7) and maximum response times
  • To be able to achieve our high standards in Premium support, a certified contact required at customer's site

Next to these different support levels we also offer these specialized services

• Technical Account Management Inventive Designers offers Technical Account Management services. The customers will receive personalized on the use, integration and deployment of our solutions.
• Emergency License Keys With this service, customers can always set-up a disaster recovery installation in cases of emergency.

If you need support now, please send us a quick email.