Support

Currently we offer the following standard support levels:

• Standard
  • Submit incidents by a dedicated e-mail address
  • 24x7 unlimited access to the password-protected Inventive Designers Support Website
  • Free product updates
• Premium
  • All of the services of Standard support
  • Submit incidents by phone
  • Service Level Agreements for response times and problem resolution windows
  • To be able to achieve our high standards in Premium support, a certified contact required at customer's site
• Select
  • All of the services of Premium support
  • Better Service Level Agreements with regard to problem resolution (24x7) and maximum response times
  • To be able to achieve our high standards in Premium support, a certified contact required at customer's site

Next to these different support levels we also offer these specialized services

Technical Account Management Inventive Designers offers Technical Account Management services. The customers will receive personalized on the use, integration and deployment of our solutions.
• Emergency License Keys With this service, customers can always set-up a disaster recovery installation in cases of emergency.

If you need support now, please send us a quick email.