Insurance
Intelligent & Interactive Enterprise Communications
Today's insurance climate is more challenging than ever. Technology and business executives alike are under pressure because of a:
- Stronger focus on profitability
- Ever-increasing competition
- Decreased loyalty from agents and policyholders and
- Heightened pressure to increase top-end revenue
Scriptura, our award winning Enterprise Communication Personalization solution, allows insurance organizations around the world to create and deliver interactive, personalized communications across multiple channels, in multiple formats based on any data element. We enable insurers to communicate with their agents and policyholders the way they prefer, resulting in increased loyalty, top line revenue and profitability while reducing costs and time-to-market. Based on open standards, our insurance solutions are future-proof, quick to implement and deployable on any platform.
What can we do for you?
Scriptura combines personalized document creation, output production, multi-channel delivery, web application development and document interaction into one easy-to-use software solution that helps acquire, retain and build customer relationships.
Streamline enterprise publishing
- Create differentiation using intelligent/interactive eForms, quick-start templates and open-standards
- Eliminate data consolidation with Scriptura's built-in ability to process an unlimited number of input files.
- Access underlying legacy systems and incorporate data at run-time from multiple resources.
Reduce cost of ownership
- Replace all existing applications and in-house systems with one integrated, modular solution to handle all customer communications.
Reduce time-to-market
- Create and modify customer communications within hours - not days, with Scriptura's intuitive visual interface.
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"We were amazed by the very short timeframe in which Inventive
Designers managed to implement a complete enterprise solution such as
Scriptura."
Eric Gooris, IT Development Manager
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Implement targeted customer
communications
- Leverage customer knowledge into your communication strategy by accessing existing systems, like CRM applications.
- Dynamically incorporate one-to-one marketing messages, graphics and other items into customer communications at run-time.
Simplify archiving
- Produce output for archival systems, choosing from a number of formats, including TIFF, JPEG, HTML and others.
Deliver multi-channel
communications
- Design documents only once to support simultaneous delivery to print, email, fax, image, web and other channels.
- Use intelligent forms to take your communication to the next level.
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"By YE09, 50% of human-computer interactions will involve XML-defined e-forms"
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Simplify regulatory compliance
- Re-use information that has already been approved by your legal team, and minimize liability and reduce the prospect of litigation.
- Simplify regulatory compliance by managing content inclusion or exclusion based on business rules.
Achieve faster response times
- Re-use design blocks across different designs and put policy proposals in your customers' hands in record time
- Incorporate business logic to generate
different versions in different output formats
from one single design.
Produce any type of personalized communications
- Use color, dynamic charting, variable graphics, transaction-driven tables and other advanced layout features to offer your customers with personalized, relevant information adapted to local language and currency, and to secure customer loyalty.
Web-based applications
- Accelerate processing of new policy proposals, renewals and claims with web-based interaction.
- Generate high-quality PDFs, HTML and other electronic formats for online presentation, and reduce printing and distribution costs.
Easy to use
- Put the publishing process in the hands of your business department to ensure all customer communications are personalized and relevant- without requiring specialized IT staff.
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"The use of templates no longer requires IT know-how.
As a result, the IT team now has more time to focus on innovative matters"
Marc Vandersmissen, CIO
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Highly scalable
- Handle millions of documents in a single run in order to meet your time-sensitive production requirements - including sorting output by postal codes, consolidating applications, householding documents and more.
Open standards
- Based entirely on open standards, Scriptura can be deployed in any IT environment and can be integrated with any software application, now and in the future.
Cross-platform
- Scriptura can be used on any hardware or software platform to unify the entire publishing process, from design to delivery.
Personalized communications
Agent reports |
Key differentiators:
Expanded market reach
through personalized
communciations |