Reduce operational costs

Customer communications management is extremely susceptible to optimization. Every department within an organization is often using different tools, outdated templates or no template at all to communicate with the customer.

Do you recognize any of the issues below?

• No uniformity in publishing (corporate identity) or template used
• Different output systems (email, word, ....)
• Regulatory compliance issues: Incomplete documents (eg terms and conditions, Taxes ...)
• Lack of legal value of documents
• Incoherent storage of communications
• Out of date information
• Dependency of IT for content creation, distribution, management and publishing
• Time to market is too long
• No one-to-many and one-to-one personalized communication actions
• A lot of doc related helpdesk calls due to diverse and inefficient doc generating and output systems

One central communications platform can help you to overcome these difficulties. This is what some of our customer say:

“The user-friendly interface means that the design and adaptation of the document templates can now be done quickly and easily. As a result the ICT department can concentrate o n its core activities.” - Gert Vanhaecht, Head of IT Strategy & Development Architecture, Dexia

“the use of templates no longer requires IT know-how. As a result, the IT team now has more time to focus on innovative matters .” - Marc Vandersmissen, ICT Manager, National Office for Pensions (RVP)

“I am confident that we have made the right choice in going with Scriptura. The software can just about handle anything, including the processing of large volumes and intelligent e-Forms for issuing policies over the Internet. It is this very combination that makes Scriptura eminently suited for our group.” - Greg Ricker, IT Manager Strickland Insurance Group

“One of the key tenets here was to give the business rules to end-users so they could change the logo themselves or change the way the information appears on the form.” - Dalton Cranston, solutions architect, Suncorp