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Output and Document Processing
Before your documents are delivered to the customer, different processing steps need to be executed: grouping of output documents, routing to different locations or preparing for postal handling. Scriptura Engage offers a wide range of processing functionalities.
Suppose you want to send a welcome letter to every new customer. If this customer provided an email address, Scriptura Engage will automatically produce the welcome letter in PDF and email it. When a customer only provided his home address, the letter will be printed and sent by postal mail. It's even possible to send a text message (SMS) or send a message using social media announcing the arrival of the contract.
And this is not even a complex situation! What if you wanted to combine the welcome letter with other customer communications, to promote other products or services? Or if your organization needs to track-and-trace certain output flows for quality assurance or to comply with regulations?
In almost every organization, these processes need to be programmed. This means high costs, additional resources, increased time-to-market and difficulty to maintain.
Put the customer first
Customer central because more consistent communication, proactive detection of errors and fast throughput
Graphical interface
Document processing is done using a graphical interface, so no programming is needed to add or change existing output processes, like the ones above. This results in significantly reduced time-to-market if you want to add new communication channels or change existing processes.
In almost every organization, output processing is coslty and very difficulty to maintain. Scriptura Engage provides powerfull features for output processing, making sure that resources are fully utilized. All this is done using a graphical user interface, no programming needed.
Scriptura Engage's output processing capabilities include:
Document and page oriented operations
- Bundling, sorting, grouping, adding separator pages ...
- Postal optimizations, like adding bar codes and Mail ID
- Post processing equipment provisioning
- Intermediate page store
- Merging different output streams
- Regeneration and reprinting
- Quality control regarding contents
Make optimal use of available resources
- Gather documents during the day for night-time processing
- Combine output from multiple applications
Document comparison
Automatically compare different versions of the same document when your environment changes. Typically used in regression testing.
Document reprocessing
Integrate AFP output from other sources with Scriptura Engage generated AFP output.
