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Scriptura Engage Product Philosophy
Every customer contact counts.
With the shift from traditional to value based business models, organizations need to think about customer experience and customer value management. They need to provide relevant, personalized information that responds to the needs of a specific customer.
Scriptura Engage helps organizations by providing a single, central platform to manage and optimize all customer communications.
Simplify
- One central customer communications platform that can be used across different applications and channels
- Allow content (brand identity, legal terms, regulatory language, disclaimers and so on) to be managed and stored centrally and instantly shared across your organization, resulting in greater consistency and business agility
- Allow business users to create and maintain templates
Reduce
- Reduce the costs by maintaining only one customer communications platform
- Multi-channel delivery and the use of social media reduce printing costs
- Reduce the risk of fraud by securing both electronic and paper documents
Optimize
- Optimize the use of resources involved in designing and producing customer communications
- Streamline every output process by using an automated document factory (ADF)
- Personalize your customer communications: provide relevant information at the time your customer wants it and using their preferred delivery channel
Secure
- Secure your documents and guarantee document authenticity, for both paper and electronic documents
- Control over the all output processes of your organization (closed loop)
Comply
- Reduce time and costs involved involved in regulatory compliance
Manage
- Manage all customer communications across different brand with one platform
- Multiple languages, business logic and so can be managed on in one and the same template
- Customer preference management
Simplify
- Scriptura Engage is platform independent, so there is no need to change underlying infrastructure
- As an active W3C member, our solutions make extensive use of open standards (XML, XLST, XPath, WebDAV, SVG, LDAP, SOAP, XForms, HTML ...). This guarantees flexibility and seamless integration into other (legacy) applications
- The intuitive user interface does not require programming
Reduce
- Only one solution needed to maintain for all output processes on all platforms for all delivery channels
- Reduce the time spend on creating and maintaining document templates. Scriptura Engage's intuitive interface makes it possible to shift template design from ICT to the business departments
- Reduce printing costs by offering electronic channels
Optimize
- Automate all output processes of your organization, reducing manual labour and risk of errors
- Optimize the planning and use of resources through an automated document factory (ADF)
Secure
- Include hybrid signatures in customer communications (both on paper and in digital format) and reduce the risk of fraud
- Guarantee content authenticity for all output format
Comply
- Manage content in a central place to simplify regulatory compliance
- Closed-loop principle for all output processes
Manage
- Extensive track-'n-trace and reporting capabilities to manage the complete document flow, from data capture to delivery
- Manage customer preferences
- Reduce the number of templates by managing multiple languages, reusable objects, data sources, business logic and other rules in one and the same template
- Manage and improve results through campaign tracking
