When all output processes can be managed and monitored by one facility center, this shall result in a more efficient, more responsive and more productive organization. Extensive reporting and track-‘n-trace capabilities will guarantee the overall quality and integrity of the outgoing communications.
A technology that can handle these complex problems is called an Automated Document Factory (ADF).
ADF has the goal to improve the efficiency, productivity and accountability on one hand and to improve customer satisfaction on the other hand. All of this has to be possible in a way that no (re)programming is necessary and the production flow is not obstructed.
To be able to fulfill these requirements, an ADF platform should bring the following added values:
Automate all information flows
Optimal use and performance of resources
Centralized control
Turn a cost center into a profit center
The concept of ADF (Automated Document Factory) was described by Gartner as ADF in 1996 and ADF 2.0 in 2007 - Wikipedia
Scriptura Engage's Facility goes beyond the Gartner ADF 2.0 definition and includes the following: