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Scriptura Engage: more than just customer communications management
Scriptura Engage enables you to get the maximum out of any customer communication; whether it's printed output, an online application, email or any format.
This platform enables organizations to interact with their customers through high-quality, personalized communications across multiple channels. This results in increased customer loyalty, while reducing costs and time-to-market.
Scriptura Engage helps organizations of all sizes connect with their customers through high quality, fully personalized customer communications. Companies in every industry use our solutions to manage and distribute customer communications, like:
- Statements
- Contracts
- Invoices
- Brochures
- Labels
- Certificates, legal documents
- Correspondence
- Transpromo
- From high volume communications to one-on-one personalized marketing messages
Scriptura Engage is used in a myriad of environments, supported by strong benefits:
Personal
Use the valuable information you have on a customer to personalize every moment of contact. Scriptura Engage can create value from multiple sources, whether it’s a database, CRM, accounting, SAP or other system.
Intuitive
Scriptura Engage was designed to allow non-it personnel to manage and create document templates and personalized communications. This drastically reduces development time for your IT-department, allowing them to focus on innovation.
Consistent
Maintain full control of your corporate identity throughout your entire organization.
Interactive
One-way communication can be powerful, but interactive eForms give you instant feedback that can be used to enhance customer experience.
Future proof
Scriptura Engage is completely built on open standards, allowing for scalable integration with your current environment.
Automated
Our advanced business document flow allows you to automate nearly any task based on your business processes. This will result in a more effective communication, giving your customers the information they need, when they need it, through their preferred channel.
The Scriptura Engage Document Platform is one central platform to create, simplify, optimize and secure all different output streams, from document composition and integration to processing and multi-channel delivery - and everything in between! All this is done using graphical interfaces, so no programming is needed to add or change existing output processes. This results in significantly reduced time-to-market. Platform independent and based on open standards ensures a future-proof solution.
Integration
- Connect with existing applications and data sources, like ERP, CRM, SAP and legacy systems
- Data transformation and enrichment
- Integrate with any platform
Composition
- An intuitive user interface to design and compose output templates and output flows.
- Shift the template design process from the ICT department to the business department.
- Provide great customer experience with personalized, relevant customer communications using business logic, dynamic charts and graphics, styles, bar codes and many other design features.
Interaction
- Interact with your customers using intelligent electronic forms.
- Dynamic document creation
Processing
- Graphical overview of all output processes
- Document grouping, sorting, bundling etc
- Output optimization for postal requirements (Mail-ID and others).
- Make optimal usage of infrastructure
Security
- Protect and secure documents with hybrid signatures (electronic signature that has extension on paper) and protect both electronic documents and their paper print-out
- Prevent and detect fraud attempts
- Automatically compare two versions of the same document and see what has been changed.
Multi-channel
- Produce output in different formats and channels from one and the same template (print, email, web, archive, social media ...).
- Use your customer's preferred channel to provide output
- Output to and integration with social media (Twitter and Facebook) and SMS (Text).
Facility: Automated Document Factory
- Based on and extension of Gartner's definition of ADF 2.0
- Closed loop principle.
- Track-'n-trace, reporting, accounting and planning of output processes.
