EverGreen/400 FAQ

Filter by keyword: Show all Address Book Administration Anymail Attachments Calendering Code Page and NLS Documentation Email General Lotus Domino MS Exchange POP3 Prerequisites Security SMTP V2

Question:

I want to use Microsoft Exchange as my e-mail server. Where can I find more information?

Answer:

More information about setting up Microsoft Exchange as an e-mail server can be found in "EverGreen/400 and Microsoft Exchange : Planning, installation and configuration". This Inventive Designers whitepaper can be downloaded from http://www.inventivedesigners.com/evergreen/whitepapers.html

Keywords: MS Exchange, Email

Last update: - 16 Feb 2005

Question:

My application program which uses the API EVGRCVML (Receive Mail) always receives the very first e-mail of an account over and over again. What is wrong?

Answer:

When the account has been defined with 'Leave mail on server' = *YES, then the API EVGRCVML (Receive Mail) will always receive the very first e-mail message over and over again. When you want to use the API EVGRCVML to automate e-mail processing via an application program, you must ensure that 'Leave mail on server' for the accounts used is set to *NO.

Keywords: Email

Last update: - 20 Jul 2004

Question:

Do I need to change the error handling of my applications in which I use the EverGreen/400 API's when I start using the new version V2?

Answer:

No. The existing list of possible error messages when using the EverGreen/400 API's has been kept identical between version V1 and version V2. As a result, you do not need to change the error handling of your applications with EverGreen/400 API's when you start using the new version V2.

Keywords: V2

Last update: - 6 Jan 2004

Question:

Which language versions of the EverGreen/400 e-mail client are available?

Answer:

The EverGreen/400 e-mail client is available in the following languages: English, French, German, Spanish and Dutch.

Keywords: Code Page and NLS, General

Last update: - 27 Oct 2003

Question:

How do I view/print the EverGreen/400 documentation?

Answer:

The Adobe Acrobat Reader required to view or print the EverGreen/400 documentation can be downloaded free of charge from the Adobe website. Acrobat Reader 5.0 or higher is recommended to display/print the documentation.

Keywords: Documentation

Last update: - 29 Sep 2003

Question:

Why do I get error CPD0192 'Service program QGLDCLNT not found' when I try to start EverGreen/40 on OS/400 prior to V5R2M0?

Answer:

EverGreen/400 requires the OS/400 directory services to be installed on the system. Before OS/400 V5R2, this is an option that needs to be installed seperately. Since V5R2, this option became part of the base installation of OS/400. Install option 32 - OS/400 Directory Services of product Operation System/400 (5769SS1) to resolve the issue.

Keywords: Prerequisites

Last update: - 23 Sep 2003

Question:

Where is the EverGreen/400 documentation?

Answer:

The full documentation of EverGreen/400 is available on "My ID", the protected part of Inventive Designers' website

Keywords: Documentation

Last update: - 23 Sep 2003

Question:

What is a stationery?

Answer:

A stationery is a piece of text that will be appended to every message sent. Each user can create its own stationaries and select which one should be attached when a message is being sent to the e-mail server.

Keywords: Email

Last update: - 23 Sep 2003

Question:

What is the maximum size of the attachments that I can put in an e-mail in EverGreen/400?

Answer:

The total size of all the attachments present in an e-mail must not exceed 16MB.

Keywords: Attachments

Last update: - 23 Sep 2003

Question:

Why do I get the error message ERR0293 'Job CCSID invalid for use with EverGreen/400' when issuing any command?

Answer:

EverGreen/400 requires the setting of the CCSID for the job to be something other than 65535 (the default). To work with EverGreen/400, issue the following command at your command line prior to starting the EverGreen/400 session: CHGJOB CCSID(<value>) and then press enter (with <value> being your language specific CCSID). To avoid having to do this every time, you can set this value as a default in a couple of different ways: 1) the system value QCCSID can be set to a compatible CCSID (basically everything other than *HEX or 65535). 2) the individual user profiles can have this CCSID value set. 3) you can create a very small CL program that has the aforementioned command to change the CCSID of the job, then a GO EVERGREEN (or whatever EverGreen/400 command you want your users to use), and then when they exit out reissue the CHGJOB CCSID(65535).

Keywords: Code Page and NLS

Last update: - 23 Sep 2003

Question:

When working with EverGreen/400 I see a lot of "CPD6A2A Conversion table not found. Reason code is 3." messages in my joblog. What is happening?

Answer:

This message "CPD6A2A Conversion table not found. Reason code is 3" is just a diagnostic message warning you that the system value QCCSID (Coded Character Set ID) is equal to 65535, which is the default value with which IBM ships OS/400. However, this value is not valid for EverGreen/400, because it instructs EverGreen/400 to perform no conversion between ASCII and EBCDIC, which absolutely required to make messages readable on the AS/400. You must see to it that the EverGreen/400 job's CCSID is equal to the CCSID of your specific country (for example 37 = US English), and that the parameter CCSID in the EverGreen/400 accounts (WRKEVGUSR) is also set to the same value.

Keywords: General

Last update: - 2 Sep 2003

Question:

My POP3 server is not listening at the default port 110. How do I tell EverGreen/400 to connect to another TCP/IP port?

Answer:

On the STREVGML command, the 'Inbound socket port' parameter allows you to change the port number to connect to. Using the OS/400 CHGCMDDFT command, the default value of this parameter can be modified.

Keywords: Email

Last update: - 2 Sep 2003

Question:

Is there a default email account that undeliverable messages go to if they cannot be returned to the sender?

Answer:

This function is the responsibility of the specific e-mail server being used. By default, SMTP servers will send undeliverable messages to the address postmaster@yourdomain.com. Check the documentation of your specific e-mail server for more information.

Keywords: Anymail, Email, Lotus Domino, MS Exchange

Last update: - 2 Sep 2003

Question:

If a person sends an e-mail to 10 people and one of the e-mail addresses is invalid, does the message still get sent to the other 9?

Answer:

Probably the message will be sent to the 9 valid email addresses. This is actually the responsibility of the specific e-mail server that is being used. Typically SMTP servers will try to send the message to all 10 e-mail addresses, and they will find out about the invalid address later on. Depending on the configuration of the local (and destination) e-mail server it could take a while before the mistake is noticed and an non-delivery message will be returned for the invalid e-mail address.

Keywords: Email, General

Last update: - 2 Sep 2003

Question:

I want to use the e-mail server included in OS/400. Where can I find more information?

Answer:

More information about the e-mail server built-in into OS/400 (which is also known as AnyMail/400) can be found in the IBM Information Center at http://www.ibm.com/eserver/iseries/infocenter. Navigate to Networking -> TCP/IP -> E-mail.

Keywords: Email, Anymail

Last update: - 2 Sep 2003

Question:

I want to use Lotus Domino as my e-mail server. Where can I find more information?

Answer:

More information about setting up Lotus Domino as an e-mail server can be found in "Lotus Domino for AS400 Internet Mail and More", SG24-5990. This IBM redbook can be downloaded from http://www.redbooks.ibm.com/

Keywords: Lotus Domino, Email

Last update: - 2 Sep 2003

Question:

I use Domino as the e-mail server, but it is not running on the AS/400. Can I synchronize the Domino Directory with Evergreen/400?

Answer:

EverGreen/400 relies on the Directory Synchronization functions provided by IBM which only support synchronization between OS/400 and a Lotus Domino running on the AS/400. If you want to synchronize the address book of a non-AS/400 Domino server, you will need to set up a Domino server on the AS/400, replicate the Domino Directory from the Domino server on the other platform to the Domino server on the AS/400, and set up directory synchronization between the Domino on the AS/400 and OS/400. This way EverGreen/400 users will see all entries of the company address book when prompting for an e-mail address.

Keywords: Address Book, Lotus Domino

Last update: - 2 Sep 2003

Question:

I have entered the Software License Key but I still can't use the product. What is wrong?

Answer:

Please make sure you enter the Software License Key using option "1=Add license key" on the "Work with License Information (WRKLICINF)" screen. Adding the key using the "Add License Key (ADDLICKEY)" command does not always behave as expected.

Keywords: General

Last update: - 2 Sep 2003

Question:

I have added a new user to the Domino server but he/she does not appear in the EverGreen/400 calendars. What is wrong?

Answer:

When a person is added to the Domino Directory (Name and Address Book) of Domino, the EverGreen/400 Calendar Interface should be resynchronized using the calendar synchronization task.

Keywords: Calendering, Lotus Domino

Last update: - 2 Sep 2003

Question:

How much performance is required for EverGreen/400?

Answer:

As a general rule of thumb, one EverGreen/400 user consumes 0.15 Interactive CPW of your AS/400's performance. This number is valid for any AS/400 type and model. The 0.15 CPW number does not include any performance consumed by the server side. More information can be found in a whitepaper discussing this topic.

Keywords: General, Email

Last update: - 2 Sep 2003

Question:

What does MIME stand for?

Answer:

MIME stands for Multipurpose Internet Mail Extensions . This is the Internet standard for handling binary attachments stored within e-mail messages.

Keywords: Attachments, Email

Last update: - 1 Sep 2003

Question:

How can I use EverGreen/400 to integrate native AS/400 users into a Lotus Domino environment?

Answer:

The EverGreen/400 V1R3 Base software allows 5250 users to exchange e-mail messages with Lotus Notes users. The optional Domino Calendaring Interface Feature adds the possibility to access Domino calendars from a 5250 user interface.

Keywords: Email, Lotus Domino

Last update: - 1 Sep 2003

Question:

Can EverGreen/400 users send/receive messages to/from the Internet?

Answer:

Yes. If you have a connection to an Internet Service Provider (ISP) EverGreen/400 users will be able to send/receive messages to/from the Internet. EverGreen/400 supports important Internet standards like SMTP for sending email, POP3 for receiving email, and MIME for handling attachments.

Keywords: Email

Last update: - 1 Sep 2003

Question:

Are there any special considerations involving sending and receiving e-mail when using Rnext of Lotus Domino as server?

Answer:

The following statement can be found in the Lotus Domino for iSeries Rnext Beta manual: "The Rnext version of Domino no longer supports using the OS/400 Mail System Framework (MSF). You will not be able to route mail between the Domino server and a different OS/400 mail application using MSF. You can continue to route mail between the Domino server and a different OS/400 mail application but the mail is now routed between the OS/400 SMTP server and the Domino SMTP server. To activate this change, you must configure Domino and the different OS/400 mail application to use separate TCP/IP addresses and SMTP tasks."

Keywords: Email, Lotus Domino

Last update: - 1 Sep 2003

Question:

Are there any special considerations involving address books when using Rnext of Lotus Domino as server?

Answer:

The following statement can be found in the Lotus Domino for iSeries Rnext Beta manual: "Domino for iSeries provides a directory synchronization feature that allows bidirectional synchronization of directory data between the Domino Directory and the OS/400 System Distribution Directory. Since the withdrawal of OV/400 support coincides with V5R1, the need for this Domino feature is significantly diminished. Related to the OV/400 withdrawal, the directory synchronization feature is not supported in Rnext."

Keywords: Address Book, Lotus Domino

Last update: - 1 Sep 2003

Question:

An EverGreen/400 user is unable to reply to a message sent by a Notes user. What's wrong?

Answer:

The NOTES.INI file of a 4.6 Domino server should contain a line with the POP3Domain entry. Otherwise the POP3 server sends Notes addresses to EverGreen/400 users instead of SMTP addresses. On an NT Domino server the following line should be added to the NOTES.INI of the server : "POP3Domain=your-smtp-domain" where your-smtp-domain is something like "inventivedesigners.com". The NOTES.INI of an AS/400 Domino server should contain "POP3Domain=your-notes-domain" where your-notes-domain is something like "ID". More information on this issue can be found in document 169463 of the Lotus Domino Knowledgebase.

Keywords: Administration, Email, Lotus Domino, POP3

Last update: - 1 Sep 2003

Question:

Is EverGreen/400 able to connect to multiple different e-mail servers at the same time?

Answer:

Yes. When using the Remote Server Feature, multiple e-mail servers can be identified as part of the EverGreen/400 configuration. The administrator needs to specify for each user which e-mail server should be used. This allows complex configurations involving multiple servers on different platforms.

Keywords: Administration

Last update: - 1 Sep 2003

Question:

My 5250 terminal does not have a key with the @ sign. How do I type my e-mail addresses?

Answer:

EverGreen/400 allows the administrator to specify an e-mail substitution character. This way another character - which is available on the keyboard - can be used instead of the @ character.

Keywords: Administration, Email

Last update: - 1 Sep 2003

Question:

Outgoing e-mail messages seem to contain an incorrect value for the date/time the message was sent. What is wrong?

Answer:

Please check that the OS/400 system value QUTCOFFSET is set to the correct value. This system value should reflect the time difference between your time zone and Greenwhich Mean Time.

Keywords: Administration

Last update: - 1 Sep 2003

Question:

When I change the authority on a calendar from EverGreen/400, the change is not made on the Domino server what is wrong?

Answer:

Authority on calendars or mail files should be set from a Lotus Notes R5 client. Changing the authority from the EverGreen/400 client does not work against a Domino R5 server.

Keywords: Administration, Security

Last update: - 1 Sep 2003

Question:

What does SMTP stand for?

Answer:

SMTP stands for Simple Mail Transfer Protocol. This is the Internet standard for sending e-mail messages from an e-mail client to a server, or from one server to another.

Keywords: SMTP

Last update: - 1 Sep 2003

Question:

What does POP3 stand for?

Answer:

POP3 stands for Post Office Protocol (Version 3). This is the Internet standard for receiving e-mail messages from an e-mail server to a client.

Keywords: POP3

Last update: - 1 Sep 2003

Question:

I don't want to use Lotus Domino. Does EverGreen/400 work with any other servers?

Answer:

The e-mail functions of EverGreen/400 are built on top of the industry standard SMTP and POP3 protocols. This allows EverGreen/400 to be used together with e-mail servers from different vendors. The EverGreen/400 Base product has built in support for AnyMail/400 (the SMTP/POP3 e-mail server which is included free of charge in OS/400) and the Remote Server Feature allows connections to Microsoft Exchange or UNIX based e-mail servers.

Keywords: MS Exchange, POP3, SMTP

Last update: - 1 Sep 2003

Question:

How does EverGreen/400 handle spam mail?

Answer:

There are basically two approaches towards spam mail: On the server : It is possible to block incoming connections from certain systems (relaying) or to delete messages on the server before they are received by the client. How to do this depends on the server used (Domino, AnyMail/400, MS Exchange and so on) and has basically nothing to do with EverGreen/400. On the client : The logging capabilities of EverGreen/400 can be used to trace and dump all messages (and their contents) sent to/by specific users. Detailed information about this function is available in 'Chapter 19 Logging' of the EverGreen/400 manual.

Keywords: Administration, Email

Last update: - 1 Sep 2003

Question:

How do I stay informed about EverGreen/400?

Answer:

Subscribe to Inventive Designers' Newsletter to receive our free e-mail newsletter on a (somewhat) regular basis.

Keywords: General

Last update: - 1 Sep 2003

Question:

How do I obtain the information required to order EverGreen/400?

Answer:

The following information is required to order EverGreen/400 : AS/400 Serial Number and AS/400 Performance group. Both values are displayed when executing the "WRKLICINF" command from any OS/400 command line.

Keywords: General

Last update: - 1 Sep 2003

Question:

Does the Lotus Domino Calendar Interface support the cancellation of invitations?

Answer:

No. When an invitation is cancelled it will be treated as if it was deleted.

Keywords: Calendering, Lotus Domino

Last update: - 1 Sep 2003

Question:

Does the Lotus Domino Calendar Interface support repeating calendar items?

Answer:

No. Repeating calendar items appear as one single item in EverGreen/400.

Keywords: Calendering, Lotus Domino

Last update: - 1 Sep 2003

Question:

Does the Lotus Domino Calendar Interface support allocation of resources?

Answer:

No. The allocation of resources (such as meeting rooms, projectors and so on) when creating invitations is not supported.

Keywords: Calendering, Lotus Domino

Last update: - 1 Sep 2003

Question:

Does EverGreen/400 work on OS/400 V5R1?

Answer:

Yes.

Keywords: General

Last update: - 1 Sep 2003

Question:

Does EverGreen/400 support spellchecking?

Answer:

Yes, the EverGreen/400 e-mail client allows users to spellcheck their messages before sending them.

Keywords: Email

Last update: - 1 Sep 2003

Question:

Does EverGreen/400 support Domino R5?

Answer:

Starting from V1R3M2, EverGreen/400 supports the Lotus Domino 5.0a (or above) server.Because of some bugs in the original Lotus Domino for AS/400 R5.0 server, the EverGreen/400 Domino Calendar Interface Feature will only support a Domino R5.0a (or higher) server. A free Lotus Domino for AS/400 QMU (Quarterly Maintenance Update) to upgrade your Domino R5.0 to Domino R5.0a is available from the IBM AS/400 site.

Keywords: Lotus Domino, Prerequisites

Last update: - 1 Sep 2003

Question:

Can one EverGreen/400 user access two different mailboxes (on different servers)?

Answer:

Yes, It is possible to link one OS/400 user profile to two different EverGreen/400 user accounts. Imagine the AS/400 user profile is USER. You should then create two EverGreen/400 accounts, both having USER as user profile : account USER1 should point to the first mail box, account USER2 should point to the second mail box. When starting EverGreen/400 using the STREVGML command, the parameter ACCOUNT can be used to specify which account will be used. STREVGML ACCOUNT(USER1) would open the mail box of the first server, while STREVGML ACCOUNT(USER2) would open the mail box of the second server. This solution does require 2 EverGreen/400 user licenses.

Keywords: Administration

Last update: - 1 Sep 2003

Question:

Can I use EverGreen/400 to send spooled files via e-mail?

Answer:

Yes. People can interactively send an e-mail message with attachments. One of the supported attachment types is a spooled file. EverGreen/400 takes care of all the reqiured conversions to make sure the spooled file is readable by the recipient. Several conversions to other formats can be applied including ASCII text, TIFF, PCL5 and so on. Alternatively, the same functionality can be built into any AS/400 application by calling the EVGCRTMLA API.

Keywords: Attachments

Last update: - 1 Sep 2003

Question:

Can I prevent people from receiving messages with attachments?

Answer:

This function is the responsibility of the specific e-mail server being used. For example, Lotus Domino and Microsoft Exchange have several built-in functions to achieve this. Additionally, starting from V5R1 of OS/400, AnyMail/400 offers similar capabilities.

Keywords: Attachments

Last update: - 1 Sep 2003